Privacy Policy

Last Updated: October 2025

1. Introduction

At Joymates, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our interactive entertainment platform.

2. Information We Collect

Automatically Collected Information

• Device information (browser type, operating system)
• Usage patterns and platform interaction data
• Technical information for platform optimization
• General location data (country/region level)

Information You Provide

• Contact information when you reach out to support
• Feedback and communication with our team
• Platform preferences and settings

3. How We Use Your Information

We use collected information to:

• Provide and maintain our entertainment platform
• Improve platform functionality and user experience
• Respond to user inquiries and provide support
• Ensure platform security and prevent misuse
• Comply with legal obligations and platform policies

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With service providers who assist in platform operations (under strict confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission protocols
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage systems with encryption

6. Cookies and Tracking

Our platform may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide a personalized user experience
• Ensure proper platform functionality

You can control cookie settings through your browser preferences.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your personal data
• Objection to certain data processing activities
• Data portability (where applicable)

9. Age Requirements

Our platform is intended for users 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

If you access our platform from outside our primary jurisdiction, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify users of significant changes and encourage regular review of this policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us through our contact page. We are committed to addressing your privacy concerns promptly.